Frequently Asked Questions
Everything you need to know about our premium saffron and services.
How do I know your saffron is authentic?
All Saphire Saffron products are Grade 1 certified according to ISO 3632 standards. We test for high levels of crocin (color), picrocrocin (flavor), and safranal (aroma) to ensure you receive only the purest threads.
Where is your saffron sourced from?
We source our saffron directly from sustainable farms in the Khorasan province, known globally for producing the highest quality 'Negin' and 'Sargol' saffron varieties.
How should I store my saffron to keep it fresh?
Saffron should be stored in a cool, dark, and dry place. Keep the threads in our airtight glass jars away from direct sunlight and moisture to preserve its potency for up to two years.
What are your shipping times and costs?
We offer free standard shipping on orders over $50. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy for food products?
Due to the nature of food products, we can only accept returns on unopened and sealed items within 30 days of purchase. If your item arrived damaged, please contact our support team immediately for a replacement.
Do you offer wholesale pricing for businesses?
Yes, we provide bulk pricing for restaurants, bakeries, and retailers. Please reach out via our 'Wholesale' contact page to receive our current B2B price list and volume discounts.